1. Introduction
Soffi Digitals (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable data protection laws.
By using our website, mobile application, and banking services, you agree to the practices described in this policy.
Soffi Digitals is the Data Controller responsible for your personal data.
Contact Details:
Email: privacy@soffidigitals.com
We may collect and process the following categories of personal data:
Full name
Date of birth
National ID / Passport details
Photograph (for verification)
Email address
Phone number
Residential address
Bank account details
Transaction history
Income details
Credit history
IP address
Device information
Browser type
Login activity
App interactions
Service preferences
Customer support communication
We process your personal data under the following lawful bases:
Contractual Necessity – To provide banking services.
Legal Obligation – To comply with anti-money laundering (AML), KYC, and financial regulations.
Legitimate Interests – Fraud prevention, service improvement, security monitoring.
Consent – Marketing communications and optional services.
We use your personal data to:
Open and manage your account
Process transactions
Verify your identity (KYC compliance)
Prevent fraud and financial crime
Provide customer support
Improve our services
Send service updates and marketing (where consented)
We may share your data with:
Regulatory authorities
Identity verification providers
Payment processors
Credit reference agencies
IT and cloud service providers
All third parties are required to protect your data in accordance with GDPR standards.
We do not sell your personal data.
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs)
Adequacy decisions
Secure encryption measures
We retain personal data only as long as necessary for:
Legal compliance
Regulatory requirements
Fraud prevention
Contractual obligations
Financial records may be retained for up to 6–10 years as required by law.
Under GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request erasure (“Right to be Forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time
Lodge a complaint with a supervisory authority
To exercise your rights, contact: privacy@soffidigitals.com
Soffi Digitals implements strong security measures, including:
End-to-end encryption
Multi-factor authentication
Secure servers and firewalls
Continuous monitoring and fraud detection
We take appropriate technical and organizational measures to protect your information.
We use cookies and similar technologies to:
Improve user experience
Analyze website performance
Enhance security
You can manage cookie preferences in your browser settings.
We may use automated systems for:
Credit scoring
Fraud detection
Risk assessments
You have the right to request human review of automated decisions.
We may update this Privacy Policy periodically. Changes will be posted on our website and, where appropriate, notified via email.
If you have questions about this Privacy Policy or your personal data, please contact:
Soffi Digitals Data Protection Officer
Email: privacy@soffidigitals.com